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Returns & Exchange

RETURNING ITEMS FROM THE ONLINE STORE

Exchanges from our Retail outlets only possible if done within 7 days of purchase with tag intact. However, Gohar Textile will refund any item(s), if the item(s) received has a manufacturing defect or an incorrect size or style was shipped within 7 days of purchase. Prior to shipping the return to Gohar Textile you will need to contact our customer service center by emailing us at info@goharestore.com or calling/WhatsApp at +92 300 8559966. If approved, your refund will, in most cases, be issued to the same credit card you used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are not refundable. Please allow two weeks for the processing of returns. Please allow up to two billing cycles for the credit to appear on your credit card statement.

EXCHANGING ITEMS FROM THE ONLINE STORE

We are unable to accept exchanges of merchandise purchased online.

RETURNS TO GOHAR TEXTILE STORES

We are unable to accept returns of merchandise purchased online at our Gohar Textile Stores.

ORDER CANCELLATION

You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply. Gohar Textiles may cancel orders for any reason. Common reasons includes: The item is out of stock, pricing errors or credit card payment is declined by the issuing financial institution.